Open role
Customer Success Lead
- United States / Remote
- Customer
- Remote · Customer travel as needed
- US working hours
Turn every deployment into measurable customer value.
Competitive base with retention and expansion incentive.
Why this role exists
Customers are not buying software seats; they are changing how their businesses operate. This role makes that change successful, identifies value early and turns strong outcomes into durable relationships.
What you'll own
- Customer onboarding, adoption, value reviews and renewal readiness.
- Clear success plans tied to each customer's business outcomes.
- The feedback loop between customers, product and engineering.
- Expansion opportunities earned through demonstrated value.
What exceptional looks like
- Customers can name measurable value within their first sixty days.
- Renewal and expansion are consequences of adoption, not rescue efforts.
- Product priorities improve because customer evidence reaches the team clearly.
What we're looking for
- You are consultative, commercially aware and operationally disciplined.
- You can challenge a customer respectfully when their plan will not work.
- You spot risk early and act before it becomes an escalation.
Experience
- 5+ years in B2B customer success, implementation or consulting.
- Managing complex, high-value customer relationships.
- Owning retention, adoption or expansion outcomes.
Nice to have
- AI or automation deployments
- Experience with owner-led or mid-market businesses
Reporting line
Founder & CEO
Ready?
Step one is a short recorded conversation with Clara — about 8–12 minutes.